Cohere Health® is dedicated to making the **authorization** process easy.

• Please identify one person (someone who oversees pre-authorization) to register your organization at https://next.coherehealth.com/organization_onboarding. This person will then be able to add additional employees to your organization’s account.

• We strongly recommend that you use our portal to submit prior authorizations. This method of submission will result in much faster turnaround times, often even automatic approvals, and allows you to easily reference past authorizations. However, we can accept submissions by fax, phone, or email if the portal is not an option.

• At this time, the Cohere portal supports Google Chrome, Microsoft Edge and Mozilla Firefox. If you are experiencing issues, try downloading one of these browsers. If you are using one of these browsers and are still experiencing issues with the Cohere portal, try updating your browser to the latest version.

What should I do if I am experiencing technical issues with Cohere’s portal.

• For current Cohere portal users, we have a comprehensive article within our Learning Center which outlines detailed troubleshooting steps, what to do when presented with certain error messages, and more.

‍

• Registration requests are typically processed within 2 days. If it has been 2 or more days since you registered and have not received an activation email, please submit a support request to Cohere.

• If you would like to change the TINs associated with your Cohere account, please contact Cohere at accounts@coherehealth.com.
• If your facility’s TIN is missing when you try to submit a request, please notify the member’s payer to have the facility directory updated. You do have the ability to manually enter the facility information for one-time use for a specific request.

• To check on the status of an authorization, please log into Cohere’s portal and search for the relevant authorization. If you submitted an authorization via fax, phone or email, you can also check the status of your authorization online without logging in.